Customer

I never really expected that my post about my laptop outperforming an 8-headed dragon of a server would draw that much attention: record number of first-day reads of any blog post on my blog ever (134), and record number of comments (11 comments, by 5 people, me included).

Never trust the customer 🙂 We were sure that the server had last service packs applied, that’s the first that we asked of the customer IT, and got a definite answer that “But, of course!”. So we didn’t really think this might be an issue. Then we noticed that SQL Server build number was 1399, while my laptop was running 3042.

Four months ago I attended a conference, where I had a chance to listen to Miha Kralj, an architect at Microsoft, talk about architectures. It was one of the best presentations I ever attended, and ever since I had this topic in queue, but never really had chance to write about it.

The biggest jeopardies often lurk where we least expect them. When implementing an ERP system such as Microsoft Dynamics NAV, what should be one of our best allies, turns out to be our mortal enemy. It has a simple name: The Standard. Standard processes, standard functionality, standard documents, standard system.

About six months ago, when I was buying a car, a friend of mine, in a typical The Good, the Bad and the Ugly fashion, told me that there were two kinds of cars: good cars, and French cars. I bought a French car.

They say the only constant is change. I’d say that the only other constant is error. We humans tend to err. Give a repeatable task to a human, and they’ll mess it up every once in a while. Some call it the human factor . One of the many repeatable tasks in Microsoft Dynamics NAV is setting up items.