Support

Implementation is like marriage. For better or worse, you choose a piece of software, take it under your roof and commit to it for a long term, so help you God. And as in marriage, if you want to live happily ever after with your new software, the my way or the highway attitude doesn’t help much—you must be open to compromise.

To customize or not to customize, that is the question. When you see a complex business process far from the standard ERP system, a knee-jerk reaction is to reach for customization tools and do the development. Many ERP theorists say that ERP is only as good as it is an exact match for your processes.

(Three compelling reasons to reshape your business processes, not your software) Has your computer ever crashed while you were doing something important, causing you to lose all your work? A natural first reaction to this situation is frustration: your work is gone, your effort went in vain, you’ll…