CRM

A couple of days ago, at a Sure Step 2010 training at Sundsgården, Helsingborg, Sweden, while students were preparing to take the exam, one of the students asks me where she can download Sure Step 2010. I give her the link, but she tells me: “No, that’s Sure Step 2012, I’d like to download 2010” .

I’m growing increasingly impatient as the progress bar on my File Transfer Manager is approaching 100%. Behind the cryptical download title—Dynamics.NAV60R2.HR.1097366.DVD.zip—hides the much awaited Microsoft Dynamics 2009 R2 HR (Croatian) release of Microsoft Dynamics NAV.

I missed this by ten days, but it’s not exactly yesterday’s news yet. Microsoft has released a content update for Sure Step 2010, bringing some new content for NAV, AX, GP and CRM, and also introducing some functional changes to Sure Step application.

Some say that ERP will solve all your problems. A deus-ex-machina which takes you to the promised land and brings you years of prosperity and bliss. Reduced operating costs and administrative overhead, improved inventory, higher customer retention, better profitability.

It seems like yesterday that I was posting about this last time, but time does run fast. And so do technology and innovation. Decisions virtual conference is here again, this time in its Fall 2010 edition, bringing a lot of fantastic content split into four separate tracks ( AX , GP , NAV and CRM ) delivered over four days, starting with November 1.

After successful Decisions NAV 2009 and Decisions AX 2009 virtual conferences, MSDynamicsWorld.com has went for it once again, this time expanding the conference to cover full range of Microsoft Dynamics products, and merging it into a single event. If you are unsure whether to attend this event or not, take my word: you shouldn’t be.

One of the drawbacks of being a freelancer is a slight risk to learn a bit late about anything new. Once upon a time, when I was still blogging actively, I made sure I was the first to blog about something new, as long as it relates to Sure Step.

Implementing a new Microsoft Dynamics solution doesn’t merely introduce a new piece of software into your environment. Yes, the software is an important part, you need to deploy it successfully, configure it as necessary, probably even customize it and change the business logic under the hood.

Recently, a reader, commenting on my last post about Sure Step , pointed me to an article by Karl E. Wiegers “Read My Lips: No New Models!” I initially responded to the comment, but I figure the comments aren’t read as often as posts, so I decided to blog it. It’s doubly funny that the reader is using Dr.

Methodology is a tough topic. There are good methodologies, there are bad methodologies, there are good methodologies gone bad. Methodology is not a silver bullet, it won’t just make any problems disappear, and is hardly ever the single source of success or failure. But a methodology can be a major contributor to success.