Change management
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Sure Step in action: business process change
Service Providers (or colloquially partners ) often refrain from undertaking organization or process changes during implementation projects of Microsoft Dynamics solutions. And it comes as no surprise: there are many risks related to it, and customizations are taken as a more traditional approach.
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Sure Step 2010
One of the drawbacks of being a freelancer is a slight risk to learn a bit late about anything new. Once upon a time, when I was still blogging actively, I made sure I was the first to blog about something new, as long as it relates to Sure Step.
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Look me in the eye!
(A short rant about eye-contact-based specifications.) In short, there is no such things as an eye-contact-based specification. And for a reason. While kicking-off of a project, we had a discussion with the customer about the change management approach, and specification detail.